Non-Discrimination Notice

Discrimination is Against the Law

Mayo Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Mayo Healthcare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Mayo Healthcare:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, contact Anne Lattrell, LMSW, Social Services (Civil Rights Coordinator), via email or by calling 802-485-3161.  Also see this document for language assistance services written in other languages.

If you believe that Mayo Healthcare has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Anne Lattrell, LMSW, Social Services
Mayo Healthcare
71 Richardson St.
Northfield, VT 05663
802-485-3161
Fax: 802-485-6307
Email

You can file a grievance in person or by mail, fax, or email.

If you need help filing a grievance, Anne Lattrell is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/cp/complaint_frontpage.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201
800-868-1019
800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html